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Section C:
Choosing The Mechanism:
A Guide To Using Existing Community Consultation And Participation Mechanisms
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Tenant Involvement Service
| Summary | The Tenant Involvement service is based in the Housing Directorate. The service
supports and develops tenants, residents, and other stakeholder groups across the district. The aim of the service is to provide tenants, residents and other stakeholders with the opportunities to be involved in the decision-making forums within housing and within other council departments. The service supports a well-developed structure of involvement, which is used by Housing and for wider Council consultation. 66 Tenants/Residents Groups. 4 Area Federations. 1 District Federation. 1 Monitoring Group. 1 Ethnic Minority Forum 1 Housing Forum Sub Group. Each of these groups meets once a month with Housing officers, senior officers and Elected members to discuss and make recommendations concerning housing and related service issues. Members of the District Federation have places in the Councils political structure. The service also supports the Tenant Resident and Stakeholder Monitoring group. This group directly evaluates and monitors services delivered by Housing Directorate. The group makes monthly reports to the District Federation, which is then fed, into Council committees. |
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| Examples | New legislation has been introduced under Best Value, to ensure tenants are given a
greater say in how the services they receive are delivered. Tenant Compacts have been developed in
partnership with users to set specific targets for service delivery.
The Tenant Compacts developed cover, how do be more involved in key issues around, Crime Reduction,
Race & Housing Issues and in the strategic decisions through the District Compact.
Compacts outline new ways of being involved and consulted. Housing and Environmental Protection produce a quarterly newsletter Housing News that informs and consults with all council tenants. The Tenant Involvement Section produces a quarterly newsletter, which is used for consultation with members of tenants & resident groups. |
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| Useful for | The Tenant Involvement Service provides support to individuals who wish to become
actively engaged in tenant & resident group work. Providing opportunities for tenants and resident
groups to become involve at all levels where decisions are taken. Individual users will find the service useful for gaining access to a range of forums that can be used to air individual views about the services provided by Housing and other council departments. The service also provides access and support for tenants & residents to engage in broader issues around housing and tenants rights, by providing the opportunity for contact with National tenant organisations and European Tenants movement. The Tenant Involvement Service is potentially useful to any service that wants to consult or involve Council tenants |
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| Not useful | You won't be able to obtain quantifiable information from tenants. |
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| Equal Rights | Tenant Involvement is a key service promoting equal rights. Encouraging groups to
embrace equality issues, and promote active involvement of traditionally excluded groups. The service supports an ethnic minority forum for the development of issues concerned with Race and Housing. |
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| Costs | The Tenant Involvement Service provides resources and support to groups/individuals
who wish to represent their community and who meet certain criteria. If you wish to make use of the Tenant Involvement Service to assist with a consultation or involvement to assist with a consultation or involvement exercise there may be costs involved. |
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| How to use | Please contact Cathy Kaye, as below. |
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| Contact | Cathy Kaye Senior Manager, Tenant Involvement |
Tel: 01274 434452 Fax: 01274 434818 |
| Section B | 1 2 3 4 5 6 7 8 9 10 11 12 13 | Section D |
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Introduction and Framework Section A Section B Section C Section D Section E |
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