Section D:
Choosing The Method, A Guide to Community Consultation and Research Methods

   
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Choosing The Method, A Guide to Community Consultation and Research Methods:

Face To Face Interviews
Telephone Interviews
Self Completion Questionnaires
Focus Groups
In Depth Interviews
Community Visioning
Mystery Customers
Consulting Representative Groups
User Complaints and Comments Scheme
Public Meetings
Road shows exhibition open days
Citizens Jury
Service User Groups
Planning For Real
Workshops
Fish Bowl Technique
Useful Contacts

Focus Groups

Summary Focus Groups are informal discussion groups, usually of about 8-12 people with a trained facilitator. The groups normally run for about 11/2 hours. In order to ensure that a group works well together, members generally share broadly similar experiences (in practice this tends to mean that they are of a similar age, sex, class, ethnic origin etc.). Focus groups are used to examine issues in more depth where the researcher is interested in views, attitudes and opinions. The facilitator’s role is to manage and direct the group, ensuring that the relevant issues are addressed. Focus groups are usually held somewhere comfortable and quiet with refreshments available to encourage participants to relax.

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Examples As part of the 1998 Crime and Disorder Audit, focus groups were held with some hard to reach groups to find out their views on crime and disorder in the District. Focus groups were held with Asian women and victims of domestic violence.
Housing have used focus groups to examine the housing needs of the African Caribbean community.

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Useful for As well as a main method of research, focus groups can be used before a quantitative survey to identify key issues and question areas. They can also be used after quantitative research to explore issues that have come up in more depth. Can be used to focus on certain groups in the community that may be of particular interest or not typically picked up using other research methods (e.g. the Asian population, non-users of services, the unemployed etc.). Focus groups can highlight issues that the researcher has not thought about. Being part of a group may encourage some people to speak out when they otherwise may not have. Useful for evaluating visual materials, such as leaflets, posters, newsletters etc. and getting spontaneous reactions. Can be a good way of consulting people who cannot read or write.

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Not useful Because only small numbers are involved, focus groups are not statistically representative. Results cannot be generalised to the wider population. One person could end up dominating the group and influencing what others say.
Focus groups tend not to work so well with certain groups (e.g. young people). They are not appropriate for examining personal or embarrassing issues. Analysis of the information derived from focus groups is time consuming.

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Equal Rights Depending on the needs of group members you may need to consider accessibility issues relating to the venue (e.g. physical access for disabled people, accessibility by public transport, whether the venue should be local or central etc.) Consideration may need to be given to how those with hearing impairments can be accommodated. Asian language facilitators may be needed.

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Costs If run in house, minimum costs are about £10-15 per participant (to cover expenses). Other costs could include room hire, refreshments, admin costs, childcare and transport costs for participants.
External costs are about £1,000 per group. This cost would include designing, recruiting and facilitating a focus group and producing a report of the findings

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Time Scale 1-2 months

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Contact Richard Smith 01274 433839
Research and Consultation  
   
Gillian Mayfield 01274 432035
· Crime and Disorder  
   
Sandra Broadbent 01274 437691
Training needs for disabled staff  
   
Alistair Nugent  
· Housing Needs 01274 432497
   
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Section C 1  2   3  4  5  6  7  8  9  10  11  12  13  14  15  16  17 Section E


    Introduction and Framework
Section A
Section B
Section C
Section D
Section E
   

 

   
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